1. Reg van onttrekking

Consumers generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.

The withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.

Further information regarding your statutory right of withdrawal can be found in our Withdrawal Policy.

2. Terugkeervoorwaardes

Products returned following an eligible withdrawal should be returned complete and, where applicable, with their original packaging.

You may be responsible for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

3. How to Request a Return

To notify us of a withdrawal or request a return, please contact our customer service team:

info@virginia-care.com

Please include your order number and sufficient information for us to identify your order.

We recommend contacting us before sending goods back so that we can provide the appropriate return information.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If you believe that an item is damaged, defective or different from the product ordered, contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the case and provide the appropriate solution in accordance with your statutory rights.

5. Retourversendingskoste

Where a consumer exercises the statutory right of withdrawal, the customer bears the direct cost of returning the goods unless otherwise agreed or required by applicable law.

Different rules may apply where goods are defective, damaged or incorrectly supplied.

6. Terugbetalings

Where a valid withdrawal or refund applies, we will reimburse payments in accordance with the applicable statutory requirements.

Unless otherwise agreed, reimbursement will normally be made using the same payment method used for the original transaction.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence that the goods have been returned, whichever occurs first, where legally permitted.

After a refund has been issued, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

7. Uitruilings

If you would like a different product, please contact our customer service team. Depending on the circumstances, the simplest solution may be to return an eligible unopened product and place a new order separately.